Our Guarantee

We are positive that you will enjoy a unique experience tasting the finest organic teas which have been sourced by our experts from premier tea estates worldwide.

Should you find that you are not completely satisfied with your purchase; please contact Customer Services who will arrange the return of the order.

Please return the product in its original condition & packaging within 30 days of receipt; the full cost of the item will be made excluding the cost of postage. Please note European Union customers are allowed seven days cooling off period. 

Faulty items and products that do not conform to the order should be returned undamaged and in the original packaging within 30 days of receipt we will refund the full cost including postage charges. This applies to products which are unused and in “as new” condition. European Union consumers have a statutory cooling off period of 14 days after delivery.

Returns should be sent “Recorded Signed For” please retain Proof of Posting; we cannot be held responsible for goods that are lost in transit.

If you wish to cancel an order after delivery, please pack the item securely with the delivery note so it is received back within 30 days of the date it was delivered to you, on receipt we will refund the relevant purchase price for the item.

European Union customers should be aware that we are unable to accept returns due to logistical limitations from some oversea countries. Please consider carefully that the product you wish to purchase is suitable before placing your order. For advice prior to purchase please contact us.